IS Enterprise Storage Migration
From Saturday evening, November 7 at 9:00 P.M. to Sunday morning, November 8 at 3:00 A.M., Northeastern Information Services will be performing essential enhancements to our central storage facilities which will require an outage of some of the University's enterprise applications and services. This work is critical to our ongoing business and will result in the expansion of Tier 2 storage space, provide higher reliability and availability at a reduced cost level.Many critical services are expected to be available for use throughout the outage period, including wired/wireless network and Internet access, all faculty/staff messaging services, student mail, the Infocommons, most personal desktop services for IS-managed client devices, Blackboard (directly at blackboard.neu.edu), and IS-managed research clusters. A detailed list of all services that will be available is appended below.
The following Northeastern University computer services will not be available during the outage.
- myNEU portal services
- myFiles web storage service
- myApps remote PC desktop service
- myNEU student mail service (note that G-apps aka Husky Mail will not be impacted)
- IS Remedy Help Ticketing system
- Right Answers Knowledgebase
- Personal desktop backup for faculty/staff
- Enterprise Sharepoint service
- PowerFAIDS
- McGann
- FSA Atlas
- Serena Collage
- NU Facility Services workorder/ticketing system, Maximo
- NU Facility Services TimePro
- CPS Mediasite Streaming server
- EMSA eFAQ service
- PlacePro Coop application
- Liquid Office forms system
- Applications delivered via AppV to IS-managed computers (applications already recently run by a user prior to the outage will continue to be available to that user on that computer)
- Applications for installation via SMS (data store resides on SAN disk)
- Student Center Scheduling via EMS
- Campus Loan Manager service
- UDC General Person Creation Service
- HuskyNet Account Claim & Password Reset Service
The following is a subset of major Northeastern University computer services that will be available throughout the outage:
- All NUNET and Resnet PC services (except for SMS and AppV application deployments)
- All NUNET and Resnet Network Connectivity (including secure and guest wireless)
- Microsoft Exchange faculty/staff e-mail services
- Blackberry Exchange Services
- Student Mail services
- Enterprise routing and processing of incoming and outgoing e-mail
- InfoCommons
- Call-center CIC services for IS Service Desk xHELP and other call-center services
- DHCP
- DNS (NEU and NUNET)
- Enterprise LDAP
- Active Directory LDAP
- All Northeastern web sites hosted by IS
- All servers hosted for faculty, researchers, college units and affiliates
- Google search appliance http://search.neu.edu
- Blackboard (directly at blackboard.neu.edu)
- Opportunity and Zeus research clusters
- All of UDC Banner will be up but unreachable for self-service via the myNEU portal
- Enterprise applications based on Websphere, Websphere MQ and DB2 databases
- Cast Iron Integration appliances
- Bomgar Remote Assistance service
- CPS Lowell Institute Oracle course servers
- MarCom event calendar and all hosted servers
- Kiosk PCs and proxy service
- Meditech service
- Casper MacOS desktop imaging service
- RMS Prod
- Cascade CMS
- GradR IIS
- HPAssist
- Practice Partner, Medical
- DARS
- Recruitment Plus
- WISE Package Studio 7
- Ensemble Video
- Notes to Exchange Migration stations
- Advisor Calendar
- Argos Reporting
- Sourcecorp for HRM
- Sourcecorp for Institutional Research
- Sourcecorp for Finance
- Sourcecorp for Facility Services
- Onity (Res Life)
- Timberline
- Pyxis Mobile Test
- Tickets.com Access Control
- MDID Digital Slide Library
- Resource 25
- Micros
- CPS GIS Course systems
- CBORD
- Shoutcast WRBB services
- Event Pro
If you have questions or concerns about this outage, please contact the IS Help Line at (617) 373-4357(xHELP).